Our policy for failed or cancelled appointments is as follows:
A significant amount of valuable clinical time is wasted when an appointment is not attended; time which could otherwise have been allocated for the treatment of other patients.
CANCELLED NHS appointments will not usually incur any charge, even if we are informed on the same day. If it is not possible to keep an appointment, please let us know as soon as possible so we can offer the appointment time to someone else.
FAILED private appointments (and private appointments cancelled with less than 24 hours notice) will incur a charge, which needs to be settled before further appointments can be made.
If private appointments are repeatedly failed or cancelled at short notice we may ask for further appointments to be paid for in advance, where the full cost of the time allocated is paid on booking. In these cases the appointment fee would be charged whether or not you are able to attend.
Under NHS treatment regulations, we reserve the right to withdraw future treatment from patients who fail to attend TWO appointments.