When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct
“Seriously so lucky to have a great dentist, all staff including the reception and dentists are so client focused, 5* customer service, and top quality…”
“I transferred to this dentist after having repeated bad experiences with dentists. What stood out to me here is the customer service of all staff,…”
“The dentist was super friendly and calmed any nerves I had. She went into detail about the procedure that I was having done and reassured…”
“Would highly recommend it. Really lovely people and so helpful. I was in desperate need of an emergency dentist and called this morning to enquire.…”
“Great NHS dentist. Sign up process is easy, reception are helpful, and replacement filling was done quickly. Would recommend.”
Comprehensive routine dental care as well as a wide range of cosmetic services.Learn More